FAQ's

FREQUENTLY ASKED QUESTIONS

 

Q: HOW MANY KINDS OF BAGS ARE YOU SELLING?

Ans: you can find all product info here:

http://www.leshop.pk/collections

Q: Where is my order confirmation?

Ans: This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at leshopofficial.1@gmail.pk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting you in case the order confirmation has been diverted there.

Customers will also receive confirmation from TCS once their order is fulfilled and handed over to the courier.

 

Q: Why has my order been canceled?

Ans: We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

If you did not cancel your order you may contact us through WhatsApp with your order number for further inquiry. 

WhatsApp: +92 333 4766-356

Email: leshopofficial.1@gmail.pk

Web: www.leshop.pk

 

Q: Can I alter my order?

Ans: You can only edit your order before it's fulfilled and handed over to TCS for courier. 

We suggest you contact us through our WhatsApp helpline: +92 333 4766-356

But once it's handed over to the TCS courier we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

 

Q: When will my order arrive?

Ans: Orders that require shipping within Lahore will be delivered within 2 days. Shipping to cities other than Lahore may take 2-4 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

In harsh weather conditions and on special occasions you are requested to track your orders through TCS or our website.  

 Question: Can I return my purchase if I change my mind?

Answer: Yes, we offer a hassle-free return policy within 7 days of purchase. Please make sure that the item is in its original condition with all tags and packaging intact.

Question: How long will it take for my order to arrive?

Answer: We strive to process and ship orders within 1-2 business days. Once shipped, the delivery time depends on your location and shipping method. You can check the estimated delivery date at checkout or contact us for more information. Normally it takes 2-5 working days to get it delivered

Question: Can I track my order?

Answer: Yes, you will receive a tracking number once your order is shipped. You can use this number to track your shipment on our website or the carrier's website.

Question: How do I know if a bag will fit my laptop/phone/wallet?

Answer: We provide detailed product descriptions and measurements for each bag on our website. Please check these details and compare them to the dimensions of your laptop/phone/wallet to ensure a good fit. You can also contact us for additional assistance.

Question: What if I receive a damaged or defective item?

Answer: We apologize for any inconvenience caused. Please contact us immediately with your order number and a photo of the issue. We will do our best to resolve the issue as quickly as possible, either by sending a replacement or offering a refund.

Question: Do you offer gift wrapping or personalization options?

Answer: Yes, we offer gift wrapping and personalization services for select items. Please check the product page or contact us for more information.

Question: How can I contact your customer support team?

Answer: You can contact us by email, phone, or live chat. Our customer support team is available during business hours and will respond to your inquiry as soon as possible.

WhatsApp +92 0333 - 4766- 356   and  +92 302 486-9999

Email : leshopofficial.1@gmail.pk